Bay Estate and Letting AgentsSwanseaMarinaMumbles

Posted on 10/30/2023 1:19:03 PM

By Bay Estate Agents

Bay Estate & Letting Agents wins two awards at The ESTAS, the most prestigious awards in the UK property sector. As Phil Spencer announces top agents for customer service in the UK.

Bay Estate & Letting Agents received the Bronze Award for Best Letting Agents in Wales and Best in Postcode for SA1 as voted for by tenants at the prestigious ESTAS Customer Service Awards 2023, the biggest awards in the UK property industry.

The awards, which this year celebrated their 20th birthday, power the ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings. Estate and letting agents were recognised in regions and post codes around the UK.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “Everyone one shortlisted here today has attained the ESTAS Standard of Excellence which is based purely on service ratings from customers at the end of the moving experience, giving a highly accurate overview of the standard of service that’s been delivered to the end client. This is a great achievement in its own right so whatever unfolds this afternoon you should all be immensely proud.”

Robin D’Arcy , managing director of Bay Estate & Letting Agents said “We are delighted to be recognised in this year’s ESTAS. It means so much to the team as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and our team continues to work hard to deliver this on a daily basis."

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